The key to successful business operations is constant innovation. However, mundane, repetitive tasks and inflexible processes can often take up a knowledge worker’s valuable time. This could hinder the flow of great ideas, reduce productivity and take away from the creation and sustainability of a great customer experience.
There is a new wave of automation technologies that are helping businesses to deliver great experience at scale. But with so many choices, leading companies are employing a strategy to identify the best opportunities for automation and to rapidly automate and augment critical processes – whether they orchestrate work across departments or for individual employees. The ideal strategy effectively combines business process management and decision management capabilities, is powered by flexible cloud and cognitive intelligence, can significantly improve customer-centricity, speeds up response time, reduces errors and can lower costs.
Does your business understand process automation on the cloud? You’ve probably heard the buzz around concepts like machine learning, but are these advancements a threat to your business or an opportunity for future success?
It depends on you. The history of business technology is in many ways a history of automation. From the first assembly lines to revolutionary cognitive systems, people have always seen the potential for automating processes to do things faster, smarter and better.
Let’s look at the current revolution in business process automation and consider three key points for understanding this opportunity.
A combination of three forces are pushing a new wave of process automation across multiple industries: technological advancements, increased pressures from businesses and growing awareness for automation best practices.
While the spotlight often shines on areas like machine learning, other technologies such as big data and predictive analytics also play an important role. Cognitive intelligence’s ability to adapt to changes and respond to unstructured data can enable nothing short of a revolution.
Even companies in the same space can have vastly different missions. The real benefit of automation is that by improving processes it frees your team to work on what’s important to your business.
For example, the UK National Health Service Blood and Transplant automated parts of the system managing its organ donation and selection process to ramp efficiency. Not only did this improve the system, it also freed the agency to refocus on bringing care to the UK. What can you accomplish when automation frees up more of your resources?
The innovation in automation technology has brought numerous new tools to the market— many that have the potential to reshape your industry. However, without a clear strategy for making the most of these tools, identifying the best tasks to automate and managing changes within your organization, you may not be able to capture the full value of the opportunity. A good automation strategy can be as important as the tools themselves.